Terms of delivery

Terms of delivery

What are the shipping times for your products?

For the Caribbean, delivery times are estimated between 3 to 5 days.

For Guyana, delivery times are estimated between 3 to 5 days.

For Panama, delivery times are estimated between 3 to 5 days.

For the USA, delivery times are estimated between 3 to 5 days.

Where do we ship your product from?

Our offices are located in Saint Barthélemy, in the Caribbean. Our warehouse is also located in Saint Barthélemy .

Some items are missing from my order, what's going on?

Our products are shipped separately according to your order. If this contains, for example, articles from two different warehouses, there will therefore be two deliveries. The rest of the order will most certainly arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us photos of the damaged item in question as well as the references of the shipment (slip) to the email address: hairbyagnesb@gmail.com and we will send you a similar replacement item as soon as possible.

Where are you located?

Our offices are located in Saint Barthélemy, in the Caribbean. Our warehouse is also located in Saint Barthélemy .

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes shipments may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracing your package or would like to inquire about it, please contact us by email at the following address: hairbyagnesb@gmail.com